Refund & Credit Policy
- Refunds and credits may be given for medical reasons only. Requests will not be processed without the original receipt of payment and a medical note. No refund or credit will be granted for unused time prior to submitting a written request.
- Refunds and credits for swimming lessons are subject to a $10 administration fee plus the cost of lessons received/passed up to the refund/credit application submission date.
- Refunds and credits for fitness memberships and Camp Whatchamacallit will be subject to a $15 administration fee.
- No credit or refund for swimming lessons missed or not taken prior to submitting request.
- Please allow 30 days for processing of refund and credit requests.
- The Works may be closed each year for annual maintenance. Times may vary form year to year. The Works periodically plays host to special events that may require changes to programs and operational hours. These functions and events are limited as we are committed to offering consistent programming and services. All membership prices take periodic closures into account. No extensions, refunds or credits will be given as these sporadic cancellations are factored into our pricing structure.
- Pre authorized payment membership purchases will not stop until customer submits a cancellation request in writing. This method of payment cannot be sold for a special time period.
Credit & Refund Policy for Camp Whatchamacallit - medical reasons only!
- Refund/credit requests will not be processed without a receipt of payment and a medical note.
- If your child is sick, you must notify the camp office at 737-2122 that day so the camp counselor will know not to expect your child.
- Refund/credit application forms are available at the Camp Whatchamacallit office (glass entrance Field House) and at the Aquarena or Field House Customer Service Center. Once your form is completed, you must submit it along with your medical note and receipt to the Camp Office.
- No refund or credit will be issued if we receive your application after the second day of each weekly camp.
- Refunds will be subject to a $15 admission fee plus the cost of days received/or passed up to the refund/credit application submission date.
- Credits will be subject to a $15 admission fee plus the cost of days received/or passed up to the refund/credit application submission date.
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